Returns
Returns: Returning a Product, Returns Policy ...
We want you to be completely happy with everything you buy from TopZone! If you're unhappy in any way,
please tell us! We're here to help!
When you receive your order, please check your items carefully before they are used or installed. Keep your receipt or order number, which can be found on your invoice and on order confirmation e-mail. You might need it as proof of purchase in the event of any after-sales queries.
Our Returns Policy
7 Days no questions asked guarantee.
If you change your mind and want to return something within 7 days of receipt, that's fine. (Our iPod stuff is amazing – so why would you want to return it anyway?!) You will need to follow our simple
returns procedure – see below.
Any unwanted returns
must be unopened, completely sealed, unused and returned to us in brand new condition. We will make a full refund of the price of the product and the shipping costs to deliver it to you. After 7 days, we cannot make refunds if the goods are not faulty.
Faulty items.
If, within 28 days of receipt, you want to return a faulty item, please follow the
returns procedure explained below. Our engineers will inspect the product and if found to be faulty we will offer a replacement or refund. If the item is found to be in working order, it will be returned to you at your expense.
In all cases:
Please ensure that when returning goods to us you use a reliable delivery service that can provide evidence that they have delivered the goods back to us.
Please also ensure that they are packed with sufficient care to ensure damage does not occur in transit. We will not be responsible for such damage and would suggest you take out insurance with your courier.
Assuming the above conditions are met, we will offer a replacement or credit your payment card for the full amount of the goods (excluding return delivery costs) within 30 days of your return.
Return postage cannot be refunded under any circumstances.
Returns Procedure
- Non Faulty Items – please click here.
- Faulty Items – please click here.
