Returning a non faulty item
To return a non faulty item:
Please carry out the following steps to help us help you better and try to process your return/replacement as efficiently as possible.
Please do not call the sales no for returns.
Step 1
Please ensure that the item is unused, in its original condition and within the 7 day money back guarantee period.
For us to be able to send the item back to manufacturer for a refund, we have to be able to satisfy them that the item has not been used, unopened and all seals and wrappings are still intact. Please note that no refund will be issued if the item has been used.
Step 2
If the item is as stated above, then email us at
with a brief description of why you would like to return the item and confirm that the item has not been taken out of its box, or used and that all seals are still intact.
This email should contain the full name of the person who placed the original order along with the address. You will then recieve an email confirming receipt of your email.
Please allow 3 working days for our customer services to process this and respond to you on how to return the item back to us for a refund/replacement.
Useful Information
Please note that you will be responsible for the cost of postage back to us. Upon receipt of the item (and as long as the above criteria are met), a refund for your order minus the delivery charge will be issued.
Returns Procedure
- Non Faulty Items – please click here.
- Faulty Items – please click here.
